These Terms and Conditions (the “Terms”) govern the supply of video production and related creative services by GrowWell Solutions Inc., trading as Snackable (“Snackable”, “we”, “us”), a company registered in Toronto, Ontario, Canada, to the person or organisation engaging those services (“you”, the “Client”).
By submitting an intake form, accepting a quote, or paying an invoice, you agree to these Terms. They work alongside our Privacy Policy.
Snackable produces recipe and food-related video content and associated deliverables, which may include recipe development, storyboards, mood boards, still photography, logo animations and social-media output formats. The specific deliverables, output formats, timeline and fee for each engagement are set out in the quote or statement of work agreed between us (each, a “Project”). Where these Terms conflict with an agreed quote or statement of work, that document prevails.
Quotes are valid for thirty (30) days from issue unless stated otherwise. A Project is confirmed once you accept the quote in writing (email is sufficient) and, where applicable, pay the deposit. We may decline or withdraw from a Project before work begins.
You agree to supply brand assets, guidelines, recipes, product samples, approvals and any other materials we reasonably need, in good time. You confirm that you own or are licensed to use everything you supply to us, and that our use of it in the Project will not infringe anyone’s rights. Timelines assume timely provision of materials and feedback; delays on your side extend delivery dates accordingly.
We aim to deliver a first draft within two (2) weeks of receiving all required materials and a confirmed brief. Timelines are estimates made in good faith and are not guaranteed unless expressly agreed in writing as a fixed deadline.
Each video includes up to two (2) rounds of revisions unless the quote states otherwise. Revisions are collected through our review tool and should be consolidated into a single set of notes per round. Requests that materially change the agreed brief — a new concept, different recipe, re-shoot or added scope — are treated as new work and quoted separately. Deliverables are deemed approved once you confirm approval in writing or ten (10) business days after final delivery, whichever comes first.
On receipt of payment in full, you own the rights to the final delivered content and may use it without limit across all channels and geographies, in perpetuity.
We retain ownership of our underlying tools, templates, project files, working files and production know-how, together with any third-party assets licensed for the Project (such as stock music or footage), which remain subject to their own licence terms. Raw footage and project files are not included in deliverables unless separately agreed and quoted.
Unless you tell us otherwise in writing, we may show the finished work in our portfolio, showreel, website and social channels as an example of our services. We will honour any reasonable request to withhold or remove specific work, and we will not publish anything before you have made it public.
Each of us agrees to keep the other’s non-public information confidential and to use it only for the purposes of the Project. This does not apply to information that is already public, is independently developed, or must be disclosed by law.
You may cancel a Project at any time by written notice. If you cancel after work has begun, you remain liable for work completed and for non-recoverable costs already committed (including booked crew, studio time, talent and purchased assets). Deposits are non-refundable once production has started. Subscriptions may be cancelled with effect from the end of the current billing cycle; fees already paid for that cycle are not refundable.
We will perform the services with reasonable care and skill, using suitably qualified people. Except as expressly stated in these Terms, and to the fullest extent permitted by law, we make no other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.
Nothing in these Terms limits liability that cannot be limited by law. Subject to that, we are not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, data, goodwill or anticipated savings, however arising. Our total aggregate liability in connection with a Project is limited to the fees actually paid by you for that Project.
You agree to indemnify us against claims, losses and reasonable costs arising from materials you supplied to us, or from your use of the deliverables in a way that breaches these Terms or any applicable law.
Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including illness, strikes, extreme weather, government action, utility or network failure. Affected timelines are extended by a reasonable period.
We may update these Terms from time to time. The version published on this page when your Project is confirmed is the version that applies to that Project.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in it. The courts of Ontario have exclusive jurisdiction over any dispute, save that either party may seek injunctive relief in any competent court.
Questions about these Terms can be sent to hello@getsnackable.com.
Last updated: 28 August 2026.